This new feature allows you to integrate your video calls with Zoom in your online appointments. These can also be synchronized with Google Calendar.

In this article we cover:

  1. How to enable this integration;
  2. How to schedule a video call appointment with Nutrium using Zoom;
  3. How to start the appointment in Nutrium using Zoom;
  4. How to disable this integration;
  5. Zoom integration and Telehealth.

1. How to enable this integration

The following steps will enable this integration so you can schedule appointments using the Zoom platform.

1. Go to the Apps & services integrations page;

2. Find the Zoom card;

3. Click "Enable" to give Nutrium permission to integrate with your Zoom account.

You'll be redirected to the Zoom log in page and Zoom will ask you to authorize this integration.

2. How to schedule a video appointment with Nutrium using Zoom

When scheduling a new appointment, you can let the platform know (and your clients) that this will be an online consultation through a video call through Zoom.

Go to "Calendar" and click in the + sign to schedule an appointment with a client. You will see that there's a section to choose video calling platforms, choose the option Zoom, and click "save".

When you click save, Nutrium will generate an automated link for the meeting.

If your clients are using the Nutrium mobile app they'll receive a message with the scheduled day and hour and link to join the meeting and be reminded with notification 5 minutes before.

If you want to send a notification to their e-mail, you can synchronize your appointment with Google Calendar.

Check here how to enable this integration by default.

3. How to start the appointment in Nutrium using Zoom

When you go to the "Homepage" to initiate your video call you can click on the camera icon and a new window with the Zoom app will open.

It will be already adjusted so you can use Nutrium and the video app at the same time. Click in "Start" and you are now ready to see the client on Zoom and register all the important information in Nutrium.

Alternatively, if you are already in the appointment layout, you can always click in "Open video call".

A new window with the video call will appear next to your homepage window. This allows you to fill out all the info about clients while you are still seeing them.

When you are consulting with the client you can register all the info in Nutrium while still having a face-to-face conversation with the client with the Zoom floating Window.

4. How to disable the Zoom integration

If you want to update the Zoom e-mail address that is integrated with Nutrium, or only use other video calling platforms you can disable this integration at any time.

1. Go to the Apps & services integrations page;

2. Find the Zoom card;

3. Click "Disable" so that Nutrium does not have the possibility to sync your video calling appointments with Zoom.

If you are having trouble with integrating Zoom with Nutrium:

  • Check if you are not the admin user of your Zoom account, please request the admin to authorize this integration;
  • Check if your browser is blocking pop-ups.

5. Zoom integration and Telehealth

Legal and Data Protection

"It is important to notice that Zoom is not a Nutrium service and it is not affiliated with Healthium, the company responsible for the devolvement of Nutrium, in any way, be it commercially, legally or otherwise.Its integration into the Nutrium platform is done for the sake of the Professionals’ and Patients’ commodity via API’s made publicly available by those companies.

By using the Zoom platform or any other Nutrium integrations (like Google Calendar, other video conferencing services, etc.), you will be leaving Nutrium’s technical and legal environment.

As such, Healthium is not, in any way, responsible for the use of those third parties’ services. They respond to their own legal schemes and jurisdictions, which should be studied and consulted by the professional in a case by case basis scenario, beforehand.One last note just to underline the fact that the use of such services might require the implementation of additional legal and data Protection measures from your behalf.

A simple example: for those clients operating in the USA, for instance, the standard Zoom service doesn’t fulfil the necessary requirements under the HIPAA and the OCR. As such, Zoom has released a dedicated service that complies specifically with those requirements and which we advise you to consider before engaging their services: https://zoom.us/healthcarehttps://zoom.us/docs/doc/Zoom-hipaa.pdf

The same could be said for other Data Protection legislations and standards across the world, so it is of the utmost importance that the Professional only uses the correct and legally accepted services in the country where it’s formally operating."

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